Keep your warranty issues up to date as work progresses, from assigning a responsible contractor to closing an issue.
Begin by navigating to your project and clicking Warranty Issues → Issues, then open the issue you want to update.
Edit issue details
Update an issue when its scope, assignment, or other details change.
In the Issue Details section, click Edit.
Update the relevant fields:
Issue Details
Title: Enter a short name for the issue.
Description: Explain the issue and any relevant details.
Status: Select Open, Work Scheduled, Pending Approval, or Declined.
Priority: Select Low or High.
Responsible Contractor: Select the company responsible for resolving the issue.
Trade: Select the trade associated with the issue.
Location: Select where the issue is located.
Attachments: Drag files into the upload area or click browse files to add supporting documents or photos.
Issue Impact
Cost: Enter the cost associated with the issue.
Root Cause: Select why the issue occurred.
Warranty Type: Select the category your team uses to classify the issue.
Click Save. Your changes appear in Issue Details.
Close a warranty issue
Close an issue when the work is resolved and you are ready to mark it as finished.
Open the warranty issue.
Click Close Issue in the upper-right corner.
Complete the closing prompts to finish closing the issue.
You can also close a warranty issue from the Edit Issue window.