The goal of this article is to help you ensure that your Owners, Property Managers, Subcontractors, etc are able to view all necessary warranty requests. Making sure they can view all the necessary issues will be dependent upon how the issue was created:
1) If a Warranty Issue is Created Through the Warranty Request Portal
The link to the warranty request portal can be sent to anyone. View the portal and copy the url in the Warranty Requests section of Buildr
For reference, here is the Portal View:
Upon approval of the warranty issue, the creator will automatically be listed as a Collaborator:
***At this point, GC users, Project Delivery Invitees, and the creator have access to the issue. If you need additional users to view this issue, then you will need to add them as a Collaborator.
Anyone who is a collaborator will be able to view the issue and receive notifications when any activities, updates, or comments are logged on the issue.
2) If the Warranty Request is Created Through the Project Delivery in the Owner Portal
Anyone you invite to the Project Delivery will be able to submit warranty requests:
Project Delivery / Owner Portal View:
Anyone added to the Project Delivery will be able to see all warranty issues except issues created by the GC. This includes warranty requests created by other Project Delivery invitees as well as issues created by guests users via the Warranty Request Portal.
For example, if you have three owners who were invited to the Project Delivery, they will all be able to see each other's warranty issues. Additionally, if you have a Property Management group submitting warranty issues via the Warranty Request Portal, the owners will also be able to view these issues.